Related Pre-sale FAQs before Purchasing!

If you get this message, please first check the IP address is hidden or not; the other reason might be the server you are using. Don't worry; you can call to complete the order as follow:

Customer Service Contact Information:

Call 1:877-353-7297;Call 2:952-646-5331

Fax 1: 800-442-3172; Fax 2:952-646-5604

Email: orders@mycommerce.com; Order Lookup: https://admin.mycommerce.com/app/cs/lookup.

All your ordering process is 100% secure and Mcafee protected.

We use Regnow - DigitalRiver E-commerce, which provides faster and safer ordering service.

"Extend Download Service" is automatically provided by DigitalRiver, which helps you get a copy of your download if you need it again in case of loss, or a computer crash, virus, etc. in the future.

"Extended Download Service" will be automatically selected in the cart, you can remove the item by clicking the button in front of the product name in the shopping list, or ticking Remove checkbox.

You can claim a refund by sending emails to DigitalRiver. Please remember to tell them your order ID so they can process much quickly. RegNow Account: accounts@regnow.com

Backup CD is used for keeping a copy of your product. It is provided by DigitalRiver as well because sometimes your product will get lost due to computer crash or reinstallation, so you can use the backup CD to reinstall the product in the future. (If you do not need a backup CD copy, just remember your order ID or the email that you used for purchasing, we would like to reset the downloadable copy for you if you request).

The CD will be sent within 24 hours (Monday to Friday) of the date once received the payment. And it will take 4-12 business days to arrive.

P.S. Please remember to confirm the shipping information before submitting the order. Once the payment is approved, the shipping information cannot be modified anymore.

Our payment system is managed by Regnow and accepts all major Credit/Debit Cards, PayPal, Direct Debit, Bank/Wire transfer, Check/Money Order, Fax-Credit Card and Invoice, etc. in the following currencies: Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian Rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese RMB yuan, Taiwan dollar, Indian rupee.

Your money will be charged once your order is completed successfully.

Regnow charges applicable sales tax for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska, and Utah. Sales tax is automatically computed on both product(s) and shipping costs. Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.

Regnow charges applicable sales tax for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska, and Utah. Sales tax is automatically computed on both product(s) and shipping costs. Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.

Yes. Regnow will gladly credit sales tax for government institutions. To process a tax-free order, please fax or mail a copy of your tax-exempt certificate to Regnow order center along with all of the order details including payment information. Please be sure to include your email address on the fax cover sheet or within the mailed information.

Fax: 1-800-442-3172 (1-952-646-5604 international)

Attn: Tax Exemption

Or Mail To:Mycommerce Customer Service

Attn: Tax Exemption

10380 Bren Road West

Minnetonka, MN 55343

Regnow is able to process tax-free orders for US organizations only if they receive proof of tax exemption prior to order placement. They are unable to apply the tax exemption to an order that has already been completed.

Customers should always enter the billing address/name that is associated with the payment card they are using to place their order.

It might because your IP address is blocked by the anti-fraud system. Please contact the customer service department in that case. You will see that and the contact details when you get this error.

We mainly provide email support so far. And we do not provide the phone support that because of the different time zone. We will consider this support option as soon as possible.

P.S. You are also welcomed to ask questions on Macrorit Twitter, Macrorit Facebook and you will get the professional help there as well.

If your question is not listed above, please contact Macrorit Sales Dept. for further details.

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